Return & Refund Policy
Slonik's Commitment to Your Satisfaction
At Slonik™, we are dedicated to providing you with exceptional products that simplify your hair styling routine. We believe in the effectiveness of Slonik™ Hair Straightening Brush and encourage you to use it for a minimum of 14 days to fully experience its benefits. If you are not completely satisfied with your purchase after this period, you can return it within our 60-day money-back guarantee. Please reach out to us at shop@theslonik.com for assistance.
Need To Change Your Mind?
If you need to make changes or cancel your order, please do so within 24 hours of placing it. After this time frame, your order may be in processing and changes might not be possible. If you cancel within 24 hours, we will process your refund within 7 business days.
60-Day Money-Back Guarantee
We’re confident that our Portable Hair Straightening Brush will meet your expectations. We recommend using the product for at least 14 days. If you’re still unsatisfied, you may initiate a return within the 60-day guarantee period. Please note that any shipping fees are non-refundable.
To start a return, contact our support team by filling out the form on our Contact Us page or emailing us directly at shop@theslonik.com. For faster processing, include your Order Number or the Name and Email Address used during checkout.
Received a Damaged Item?
We take great care in packaging our products to avoid damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damage to packaging that does not affect the product itself is not classified as damage.
If your item arrives damaged, please notify us within 72 hours of delivery by emailing shop@theslonik.com with a clear photo of the damage. We will assess the situation to determine if you are eligible for a replacement at no cost. Please note that we do not offer refunds, replacements, or accept returns for items damaged due to normal use, wear and tear, or misuse.
Shipping and Delivery
While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, such as those caused by couriers or customs. If you encounter any issues with your delivery, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
It is your responsibility to ensure the shipping address is correct at checkout. If the address is incorrect and we are not informed within 24 hours of your order, we cannot issue a resend or refund.
Please note that we reserve the right to modify this Return & Refund Policy at any time. It is your responsibility to review the most recent version of the policy before making a purchase. By purchasing and using Slonik™ products, you accept this Return & Refund Policy.